1. Shipping & Delivery

1.1 Do you ship nationwide?

Yes! TM Online Mart ships anywhere in South Africa, including major cities, small towns, and rural areas.

1.2 How long does delivery take?

Delivery times vary by location:

📍 Gauteng: 1–3 business days
📍 Western Cape / KZN: 2–5 business days
📍 Eastern Cape / Free State / North West: 3–6 business days
📍 Northern Cape / Limpopo / Mpumalanga: 4–7 business days

Remote areas may require an additional day.

1.3 How much is delivery?

Shipping fees are automatically calculated at checkout based on:

Your delivery address
Product weight
Courier rates

We also offer free delivery promotions during special events.

1.4 How do I track my order?

Once your order ships, you’ll receive:

✔ A tracking number
✔ A courier name
✔ A real-time tracking link

If you need help tracking your order, email: support@tmonlineshopping.com

1.5 What happens if I’m not home during delivery?

The courier will:

Attempt delivery
Leave a notification
Try again or send instructions for collection

1.6 My package is delayed — what should I do?

Email us anytime at support@tmonlineshopping.com
We will contact the courier and update you within 24 hours.

2. Ordering & Payments

2.1 What payment methods do you accept?

We support all major South African payment methods:

✔ Visa
✔ Mastercard
✔ American Express
✔ Instant EFT
✔ SnapScan
✔ Zapper
✔ Samsung Pay
✔ Scan to Pay
✔ Mobicred
✔ RCS Store Cards

All payments are securely processed by PayFast.

2.2 Is my payment information safe?

Yes — all transactions are:

🔒 Securely encrypted
🔒 Protected by PCI DSS Level 1 security
🔒 Processed through PayFast, South Africa’s leading payment gateway

We never store your card details.

2.3 My payment failed — what do I do?

Try again using:

A different card
Instant EFT
SnapScan or Zapper
Mobicred

Or contact us: support@tmonlineshopping.com

3. Returns, Refunds & Exchanges

3.1 What is your return policy?

You can return items within 7 days if they are unused and in original condition.
Defective items must be reported within 48 hours.

Full policy: Returns & Refunds page on your site.

3.2 How long do refunds take?

Refunds are processed within 3–7 business days after inspection.

3.3 How do I request a return?

Email: support@tmonlineshopping.com
Include:

✔ Order number
✔ Photos/videos
✔ Reason for return

4. Products & Stock

4.1 Are all items in stock?

Yes — if you can add it to your cart, it is in stock and ready to ship.

4.2 Do you sell authentic items?

Absolutely. All products are sourced from verified suppliers and undergo quality checks before shipping.

4.3 What if an item is out of stock?

You will see a “Sold Out” tag and won’t be able to purchase.
You can request restock updates at: support@tmonlineshopping.com

5. Accounts & Security

5.1 Do I need an account to order?

No — you can checkout as a guest.
However, accounts offer:

✔ Faster checkout
✔ Order tracking
✔ Order history
✔ Wishlist & saved items

5.2 How do I reset my password?

Click “Forgot Password?” on the login page.
You’ll receive an email to reset it.

5.3 Is my information protected?

Yes — we follow POPIA and never share your data without consent.

6. Contact Us

For any help:

📧 support@tmonlineshopping.com
⏰ Replies within 24–48 hours