This Shipping Policy applies to orders placed on TM Online’s Flash Cycle Drops (TM Flash Drops), operated by TM Online Shopping.
1. Nationwide Shipping
TM Flash Drops delivers to locations across South Africa using trusted third-party courier partners. Delivery availability may vary based on courier coverage.
2. Delivery Timeframes
Delivery typically takes 3–7 business days, depending on location and courier operations.
Delivery timeframes are estimates and may vary for outlying or remote areas.
3. Order Processing
- Orders are processed after successful payment confirmation
- Processing usually takes 1–2 business days, excluding weekends and public holidays
- During high-volume flash drops, processing may take slightly longer
Processing time does not include delivery time.
4. Order Tracking
Once your order has been dispatched, tracking details will be provided where available. Tracking updates are managed by the courier service.
5. Delivery Fees
- Shipping fees are calculated automatically at checkout
- Fees are based on delivery location and package size
- From time to time, free delivery promotions may apply
6. Failed Delivery Attempts
If a delivery attempt is unsuccessful:
- The courier may attempt redelivery or contact the recipient
- If a parcel is returned due to failed delivery, additional charges may apply for re-delivery
7. Damaged Deliveries
If your order arrives visibly damaged:
- Take clear photos immediately
- Report the issue within 48 hours of delivery
Approved cases will be handled in line with our Returns & Refunds Policy.
8. Delivery Address Accuracy
Customers are responsible for providing accurate and complete delivery details at checkout. TM Flash Drops is not responsible for delays or failed deliveries caused by incorrect address information.