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TM Online Mart

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Our Shipping and Return Policy

Shipping and Return Policy Terms and Conditions

TM Online Shop Shipping Policy

Shipping Methods and Costs
We offer the following shipping methods to ensure your products arrive in a timely manner:

•   Standard Shipping: Delivered within 5-7 business days.
•   Expedited Shipping: Delivered within 2-3 business days.
•   Overnight Shipping: Delivered the next business day.

Shipping costs are calculated based on the weight of your order and the shipping method selected. The total shipping cost will be displayed at checkout.

Processing Time
All orders are processed within 1-2 business days. Orders placed on weekends or holidays will be processed the next business day.

Tracking Your Order
Once your order has been shipped, you will receive a tracking number via email. You can track your order status through our website or the carrier’s website.

Lost or Damaged Items
If your package is lost or damaged during transit, please contact us immediately at [support@tmonlineshopping.com]. We will work with the carrier to resolve the issue as quickly as possible.

Return & Refund Policy

Return Eligibility
We accept returns within 30 days of purchase for most items. To be eligible for a return:

•   The item must be unused, in its original packaging, and in the same condition that you received it.
•   Proof of purchase is required.

Non-Returnable Items
The following items are not eligible for return:

•   Perishable goods (e.g., food, flowers)
•   Custom-made or personalized items
•   Intimate items (e.g., undergarments) due to hygiene reasons
•   Clearance or final sale items

Return Process

1.  Contact our customer service at [support@tmonlineshopping.com] to initiate a return.
2.  Once your return is approved, we will provide you with a return shipping label.
3.  Pack the item securely in its original packaging and attach the return label, for the courier to pick up.

Refunds
Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5-7 business days.

Exchanges
We only replace items if they are defective or damaged. If you need to exchange an item, please contact us at [support@tmonlineshopping.com] for assistance.

Late or Missing Refunds
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, as it may take some time before your refund is officially posted. If you’ve done all of this and you still have not received your refund, please contact us at [support@tmonlineshopping.com].

Return Shipping Costs
Customers are responsible for return shipping costs unless the return is due to our error (e.g., wrong item sent, defective product). In such cases, we will cover the return shipping expenses.

Contact Us
If you have any questions about our shipping or return policies, please contact us at [support@tmonlineshopping.com].